Using technology to improve delivery increases customer experience in many ways, but the potential for the highest impact is making sure customers don’t have to jump through hoops to get the information they want, especially when it comes to white-glove delivery.
Look for a technology solution that allows you to:
- Reduce customer effort: Automated notifications and self-service update pages reduce the need for customer service calls – a step most customers prefer to avoid.
- Be proactive: With real-time insight into shipping problems, you can alert customers when you notice an issue and communicate the fix right away.
- Incorporate feedback: You need a tool that creates a channel for customers to directly submit feedback – it will allow you to evaluate carriers and improve your services.
As customer expectations for quality online shopping experiences grow, you need to be doing everything you can to meet and exceed them. A solution like CommerceHub Active Delivery Management gives you real-time insights into the delivery process so you can track exceptions or address them as they happen. Adding this capability will help you to truly delight customers when it comes to white-glove delivery service, and ultimately generate long-term loyalty to thrive in today’s competitive marketplace.
Learn more about how you can increase brand loyalty with better white-glove delivery here.