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Technical Writer

United States
Last Updated: May 14, 2021

About CommerceHub

We pride ourselves on fostering a work environment that is diverse and inclusive. We are a team of collaborators, communicators, technologists and innovators. Creative, fun and hardworking, our team is committed to providing our customers with a great experience. Work/life balance is built into our culture. We give ample time to recharge and enjoy life outside the office. We recognize our accomplishments; we learn from our failures and we support each other and our customers no matter what. We're looking for people who are passionate about what they do and value hard work and integrity. We invite you to join the Hub!

The Role

The Technical Writer manages all aspects of the user content development process, including information gathering, writing, and content reviews and approvals. Responsible for:

  • Acquiring in-depth knowledge of the CommerceHub network, its solutions, and user needs
  • Developing high-quality user-facing content, including customized setup guides, online help, product update bulletins, and just in time communications
  • Developing high-quality internal content, including business process documentation, templates, and forms
  • Editing content developed by fellow technical writers and other CommerceHub teams, as needed
  • Collaborating with technical teams and project leaders to identify content needs and move content through the review and approval process
  • Implementing standards for customer-facing and internal content
  • Participating in the implementation of new technologies to improve content development, management, and delivery

Successful candidates for the position must meet the following requirements:

  • Bachelor’s degree in English, Journalism, Technical Writing, or related field
  • Minimum 4 years’ technical writing or related experience (writing samples will be required)
  • Superior oral and written communication skills, including editing/proofreading
  • Demonstrated ability to distill complex concepts into straightforward messages
  • Enthusiastic team player with excellent interpersonal skills
  • Ability to produce quality deliverables in a fast-paced, deadline-oriented environment
  • Proficiency in Microsoft Office (particularly Word and Excel) and Adobe tools (including Acrobat and InDesign)
  • Experience using help authoring solutions (such as RoboHelp, DNN, Drupal, etc.)
  • Experience using screen capture software

Additionally, knowledge of and/or experience with the following is a plus:

  • Design tools (such as Photoshop and Illustrator)
  • Collaboration and project/issue management tools
  • Content management systems
  • Project coordination
  • Training design and development
  • An understanding of software development (SDLC)
  • Basic knowledge of HTML and CSS

Benefits

The Basics
  • A robust health and wellness program
  • Medical, dental and vision benefits
  • Culture and team-building activities
  • A 6% 401(k) match
  • Employee Assistance Program
  • Tuition assistance
  • Career development opportunities
  • Charitable contribution match per team member
The Extras
  • Competitive time off package with front-loaded PTO and paid sick leave
  • Four weeks paid parental (bonding) leave
  • Floating holidays
  • A paid volunteer day
  • Eight company holidays

We are an equal opportunity employer and all candidates from every background will be considered based on skills, experience and other business factors.

EOE, including Disability/Veterans
Authorization to work in the United States is a requirement for this role. CommerceHub does not provide visa sponsorship.

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